We can't say enough about the level of superb customer support. We have had no hardware failures.
Their staff are top notch and know their industry as well as ours. They easily programmed our scenarios as they knew what we were asking for -- this minimized the typical iterations often experienced with simulator/VR designers and user SMEs, saving us staff time, and thus, money.
Some of the training delegates were a bit skeptical in the beginning but changed their minds quickly once they started the evacuation scenarios. A couple of the delegates had tried a freefall lifeboat in real exercises and were inclined to use the simulator instead.
Really pleased with the simulator. Easy to use and I think, a better learning experience than going down to the dock.
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